Frequently Asked Questions…

Can I get a piece custom made?

Yes – just email me as sales@juliasplace.nz with your details, I will be more than happy to organise this for you.

Returns

All about returns

Shipping Costs

All shipping within New Zealand and anywhere in the world is totally FREE.

Delivery times

Most orders are received within 2 working days of the order being placed. We will advise you as soon as possible if there is a delay on an item you have ordered.

Please allow an extra 1-2 days for delivery if paying by Internet banking.

Rural deliveries can take an extra 2-3 working days or can be delivered to the nearest Post Shop if more convenient.

International Shipping
Shipping to Australia takes 5-10 workings days. We will be in touch if your delivery address is outside of these zones.

Payment Options

We accept payment by 

  • Credit/Debit card – Visa, Mastercard, American Express, Diners, Q Card
  • Internet banking / direct credit
How can I track my order?

Your track and trace number will be emailed to you once your order has been dispatched. To track your order, have your track and trace number handy and either call CourierPost on 0800 COURIER or visit www.courierpost.co.nz.

Please contact us by email, or by phone on +64 (0) 21 060 4487 if you have any questions or comments about your delivery or shipping options.

What is your Returns policy?

We accept payment by credit card, debit card and bank transfer.